Need help or have a question? See our FAQ below.
*What ages are your journals and stationery for?
The journals are of benefit to any age player wanting to learn more about soccer including adults. The Kicking Goals Journal was designed specifically for children aged 5-12 years old. The journal contains content for those new to football or with beginner to intermediate ability. Depending on your child’s reading and writing abilities younger children may need some guidance and the journals are designed to be used alongside parents and carers. The activities can be done together and parents can also increase their knowledge and learn new techniques from the journals. My Football Journal is great for older children aged 8-16 years old. The journal contains content for those with intermediate knowledge of football or those that have played for a season already. It follows the same journaling format but contains advanced language and techniques. The stickers and stationary are designed for children aged 4-16 years old and are designed to be used separately or in conjunction with the journals.
*Can I order in bulk for my team?
Yes. We currently supply teams in every state in Australia and in the UK. We regularly supply associations, academies and clubs with large orders of our journals. Please get in touch to ask about bulk pricing and delivery costs for the players in your team. We also love to hear feedback from individuals and teams that have used the journals during their seasons.
*Can you donate journals to my team?
We are a small company but we love to help when we can, especially to young footballers with less access to football resources. We donate journals to the John Moriarty Foundation as our charity of choice. John Moriarty Football is Australia’s longest-running and most successful Indigenous football initiative for 2-18 year olds. JMF’s transformational skills program uses football for talent and positive change. If you would like to arrange to provide a donation of the journals to JMF or another team you'd like to support please get in touch.
*How is payment taken?
Prices in our online store are in Australian dollars and in the UK in GBP. Prices for our products are subject to change without notice. Sale offers are available for a limited time or while stocks last. Payments are taken by Square. Square accepts Visa, Mastercard, and American Express cards. With end-to-end encryption, customer payment data is safe with Square.
*How is my order sent?
All online orders are processed and shipped within 48 business hours. After placing your order you will receive an order confirmation email. Orders are packed securely in padded mailers. If you decide to cancel your order or change your shipping address, please contact us as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do this.
*Will I receive my order before Christmas?
To ensure you receive your order before Christmas Day, orders must be placed by 11:59pm AEDT on the 1/12/23. Orders made after this date may arrive in time but it is likely they will be delivered after Christmas.
*How do I return an item?
We have a 7 day return policy, which means you have 7 days after receiving your item to request a return. By placing an order at kickinggoalsjournal.com, you are responsible for the cost of return shipping back to us. Please contact us and we will promptly discuss processing a return. To make the returns process as efficient as possible, please provide the following information in your message (full name, contact details, product you are returning, reason for return and product exchange or refund). You can return your purchase within 7 days as long as it is unused and undamaged. You will need to pay for the return postage and we strongly suggest you use post tracking as we can not issue a refund until we receive the goods and have checked that they are in good condition. We do not accept returns unless we have agreed in correspondence that you may return them. Please note that you are responsible for providing the correct shipping address. We cannot be held responsible for delayed or lost deliveries if the address provided is incorrect. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
*How do we use cookies on our website?
We use cookies to track your use of our website kickinggoalsjournal.com. This enables us to understand how you use the site and track any patterns with regards how you are using our website. This helps us to develop and improve our website as well as products and / or services. Thank you for your support and visiting our website.
*How can I contact you?
Please use our contact page and we will return your message within 24 hours. Leave a number and we will call you back with urgent enquiries or order updates.
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